Frequently Asked Questions
Everything you need to know about your next pair of Durango boots.
How do I determine my correct boot size?
Durango boots generally run true to size according to standard US sizing. We recommend using our printable size guide and considering a half-size down if you prefer a very snug fit, as high-quality leather will naturally stretch and mold to your feet over time.
What is your return policy for footwear?
We offer a 30-day return window for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles, as items with visible wear cannot be accepted for a full refund.
Are Durango boots waterproof?
While many of our styles feature waterproof membranes and treated leathers, not all boots are waterproof. Please check the specific product features for the 'Waterproof' icon or description before purchasing for wet conditions.
How long does shipping take?
Standard ground shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your boots for an upcoming event or work deadline.
How should I care for my leather boots?
To extend the life of your boots, we recommend cleaning them with a damp cloth to remove dirt, followed by a high-quality leather conditioner every 3-6 months to prevent the leather from drying out and cracking.
Do you offer a warranty on your products?
Yes, Durango stands behind its craftsmanship. We offer a limited 1-year warranty against manufacturing defects from the date of purchase. This covers structural issues but does not include normal wear and tear or accidental damage.